Yes, steam cleaning (also known as hot water extraction) can effectively remove many pet stains and odours from carpets and upholstery. The hot water and strong suction lift dirt, urine, and bacteria from deep within the fibres.

However, if the stain is old or has soaked into the carpet padding, steam cleaning alone may not fully remove the odour. In these cases, specialised pet urine treatments or enzymatic cleaners are recommended to break down the urine crystals before or after steam cleaning.

For best results, professional steam cleaning is advised, as DIY machines often don’t have the same heat, pressure, or extraction power.

Yes, you can but it all depends on our availability. We must recommend to call us (03) 8712 1886 Before book an Appointment!

Yes. Some pet stains can be removed. The longer the stain has been there, theharder it will be to remove it completely.

Steam cleaning is best as it extracts the dirt out of the carpet. While dry cleaning is scrubbing the carpet with some chemicals and soft pad scrubber. Places like hospitals, Child care centers,age care, disability centers etc where you got urine, vomit, blood etc on carpet , people prefers steam cleaning as it extracts those unhygienic dirt out from the carpet. while dry cleaning will tries to scrub that dirt to remove the stains and would not help to extract it out of the carpet.

I do not have lifts at my apartment, is there any extra charges will apply for upper-level units?

Yes, you can start using carpet straight away after steam cleaning. It might take  around 4 hrs to get the carpet dry.

All the special offers are based on standard clean and size of room. Heavily stained and soiled carpet, upholstery, tile and grout, removing objects from the ducts etc would cost more on top of the special prices.

All the technicians at, OZ Carpet Cleaning Melbourne have public liability insurance. So you can have a peace of mind in case of any personal or property damage.

We accept payment on completion of Job onsite. We take master Card & Visa card. We do take cash for job onsite. Simply tell us how you might want to pay before start of job and let us organize the rest. Under $100 worth of job, We accept cash direct to the technician on site.

Oz Cleaning Solutions promises to evacuate all the stains and dirt unless they are lasting, for all cleaning services. Any cases or Re-Cleans must be acknowledged within 5 days from start up Clean. If client is not satisfied with the cleaning what he/she paid for, We do organize Re-Cleans for the same without any extra charges till our client is 100% satisfied. Clients needs to allow our technician to re clean before they attempt by themselves or hire any other people to do that clean. No refunds will be given, if our technician is not allowed to attend the Re-Clean before anyone else attends it.